Shipping policy
Shipping Policy
Double G Exotics ships eligible reptile supplies and retail products within the United States using available carrier services shown at checkout.
1. Order processing
Orders are typically prepared for shipment within 1–3 business days unless otherwise stated on the product page.
Processing time is separate from carrier transit time.
Orders placed on weekends, holidays, or during major reptile expos may require additional processing time.
2. Shipping rates
Shipping charges are calculated at checkout based on the products in the order, package details, destination, and available carrier services.
Carrier-calculated shipping may include a small handling adjustment to help cover packing materials and order preparation.
Shipping costs shown at checkout are the amount charged for that order unless a separate shipping quote has been arranged in advance.
3. Available carriers
Depending on the products being ordered and the destination, shipping options may include services from:
- USPS
- UPS
- FedEx
Not every carrier or service is available for every order.
Delivery estimates displayed at checkout are provided by the carrier and are not guaranteed by Double G Exotics unless the selected service specifically includes a carrier-backed delivery guarantee.
4. Small supplies
Gecko food, hides, accessories, and similar retail supplies may be packed together when practical.
Shipping charges are based on the package configuration and available rates for the order.
5. Enclosures
Enclosures may ship separately from other products.
Flat-packed enclosures may ship in the manufacturer- or supplier-provided shipping carton when that packaging is suitable for parcel delivery.
Enclosures and other retail supplies may arrive in separate shipments, even when purchased in the same order.
Some enclosure orders, oversized products, or multi-carton orders may require a separate shipping quote before payment or fulfillment.
If additional shipping arrangements are required, Double G Exotics will contact the customer before shipment.
6. Partner-fulfilled products
Some products may be shipped directly from an approved fulfillment partner rather than from Double G Exotics.
Partner-fulfilled items may have different processing times, carriers, tracking information, packaging, or return procedures.
These products may ship separately from items fulfilled directly by Double G Exotics.
7. Local pickup
Local pickup may be available for eligible in-stock products when offered at checkout or arranged in advance.
Customers should wait for confirmation that the order is ready before arriving for pickup.
Pickup availability, location, and timing must be confirmed with Double G Exotics.
8. Expo pickup
Pickup at a reptile expo may be available by prior arrangement for eligible products.
Expo pickup is limited to confirmed events and agreed pickup dates.
Customers are responsible for collecting their order during the agreed event and pickup window.
9. Tracking
Tracking information will be provided when available after the order has shipped.
Tracking updates are controlled by the carrier and may take time to appear after a shipping label is created.
10. Shipping addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Double G Exotics is not responsible for delays, additional charges, or delivery failures caused by incorrect or incomplete address information supplied by the customer.
Contact us as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed once an order has entered fulfillment or shipped.
11. Delivery delays
Once a package has been accepted by the carrier, delivery timing is largely controlled by that carrier.
Double G Exotics is not responsible for delays caused by weather, carrier disruptions, natural disasters, peak shipping periods, incorrect addresses, or other events outside our reasonable control.
We will assist customers with reasonable carrier inquiries when needed.
12. Lost or damaged shipments
If an order arrives damaged, contact Double G Exotics as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping carton and internal packaging
Keep all original packaging until the claim is resolved.
Lost, damaged, defective, or incorrect orders will be handled according to our Return & Refund Policy and any applicable carrier or supplier claim requirements.
13. Live animals
Live animals are not sold through this Shopify checkout.
Animal shipping, pickup, and purchase terms are handled separately through direct communication, MorphMarket, or another approved sales channel.
14. Contact
For shipping questions, contact:
Double G Exotics LLC
Justin@doublegexotics.com